ORDERS ARE PROCESSED BETWEEN 1-3 BUSINESS DAYS!
After your payment is authorized and verified, it can still take up to two days to process your order. We will contact you if additional information is needed for card verification or if any item goes out of stock unexpectedly. All orders placed on a Friday after 6 pm will not be processed until the following Monday. We operate Monday-Friday 10am-6pm EST, except on Major Holidays.
You will receive your order anywhere from 5-10 business days from the date that it is shipped out, not necessarily from the date it's placed. Keeping in mind that this is just an estimate and it doesn't include weekends and holidays; your order will be shipped out from New York, USA.
We are responsible for packages lost in transit to its destination. However, pra.bo.than. is not responsible for lost or stolen packages that are confirmed as delivered; customers are responsible for any lost, stolen or damaged packages.
Customers placing orders for International shipping agree to pay all taxes and customs duties when the package arrives in said country. Packages subject to customs may take extra time to be delivered, please keep this in mind when trying to estimate a delivery date.
Enjoy Free U.S. Standard Shipping on all orders over $150!
RETURNS AND EXCHANGES
Unworn items are eligible for exchange for up to 10 days with proof of purchase and original packing and tags. Credit or refund will be subject to approval. Sale items are not eligible for returns or exchanges. For any inquiries concerning returns or exchanges contact firstname.lastname@example.org.
We will notify you via email once your exchange has been processed. Items will not be accepted for return or exchange after 10 days of delivery.
*Earrings can not be exchanged or returned.*
If you believe your item has a manufacturing defect, we invite you to please return it to us for inspection by our production team. If we determine your purchase is damaged due to a manufacturing defect, we will repair the product or, if we deem appropriate, replace it. If we determine that the damage is not caused by a manufacturing defect, then we will notify you immediately and let you know if repair services are available. Any repairs will be processed for a small fee, determined at the time of inspection.
**Please note that slight irregularities and variations in craftsmanship or natural characteristics in colored gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item and should not be considered a defect.**
You are responsible for paying the return shipping fees.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
REFUNDS AND PROCESSING
Refunds will be processed within approximately 2 to 3 business days after we receive your return. Unfortunately, original shipping charges are non-refundable.