RECEIVED THE WRONG ITEM?
We are sorry to hear about this!
If the item you received is not what you originally ordered, please contact us through our contact page. Please include your name, order number, e-mail registered and details of the product. We will get back to you within 48 hours with instructions on how to exchange your product.
RETURNS AND EXCHANGES
Unworn items are eligible for exchange for up to 10 days with proof of purchase and original packing and tags. Credit or refund will be subject to approval. Sale items are not eligible for returns or exchanges. For any inquiries concerning returns or exchanges contact firstname.lastname@example.org.
We will notify you via email once your exchange has been processed. Items will not be accepted for return or exchange after 10 days of delivery.
*Earrings can not be exchanged or returned.*
If you believe your item has a manufacturing defect, we invite you to please return it to us for inspection by our production team. If we determine your purchase is damaged due to a manufacturing defect, we will repair the product or, if we deem appropriate, replace it. If we determine that the damage is not caused by a manufacturing defect, then we will notify you immediately and let you know if repair services are available. Any repairs will be processed for a small fee, determined at the time of inspection.
**Please note that slight irregularities and variations in craftsmanship or natural characteristics in colored gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item and should not be considered a defect.**
You are responsible for paying the return shipping fees.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
REFUNDS AND PROCESSING
Refunds will be processed within approximately 2 to 3 business days after we receive your return. Unfortunately, original shipping charges are non-refundable.